Returns policy

M & G Tweeddale Ltd is dedicated to providing quality products to our customers. Our most important task is to ensure your absolute satisfaction. We will always strive to reach that target. We hope you will like what you have ordered, but if something isn’t right, please let us know at the earliest opportunity.

Humnewzealand.com will only accept returns for the following scenarios:

  • Products damaged or faulty prior to delivery.
  • Products that vary from their description on this website.
  • Products supplied incorrectly.

Our quality control teams do inspect all deliveries to M & G Tweeddale Ltd to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty or damaged product, please contact us to arrange a free return delivery (within New Zealand), replacement or refund. We cannot refund your money if the products have been opened or consumed.

 

Returns Process:

Please return the product/s to us in the original condition within 30 days of receipt, including a copy of your receipt, and we will replace or refund your purchase excluding shipping and handling fee using the original payment method.


Please indicate a reason for your return, using the provided detail on your packing slip. Along with this please indicate your preferred remedy.

All returns should be sent with supporting documentation in original or appropriate packaging to:

M & G Tweeddale Ltd

18 Wharua Road,RD5,

Taihape 4795

New Zealand

 

Returns

You may return or exchange a product bought on humnewzealand.com at the address above. Again, please ensure the product is in original condition and you have your receipt as proof of purchase.

For any additional information on our return policies, please contact us on +64 6 388 9118 or e-mail us at order@humnewzealand.com.

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