FAQ:

Answers to frequently asked questions can be found below. If you have a question that is not answered here, please feel free to email it to info@humnewzealand.com.

 

What is propolis?

Propolis is made by bees using resins collected from plants. It is sometimes referred to as “bee glue” as it is often used for caulking or sealing as well as protecting the hive with its antimicrobial properties. Propolis also has a long history of use as a natural health product. It contains many essential vitamins and minerals, and is believed to have properties that support health, healing and immunity.

 

What makes New Zealand propolis special?

New Zealand’s pristine natural environment is home to unique natural plant species like manuka, as well as deciduous trees like Poplar, Willow and Birch which produce natural sap and resins containing very high levels of bioflavonoids, which are believed to be very beneficial to human health.

What is bioflavonoids?

Bioflavonoids are the natural pigments found in fruit and vegetables, although Propolis contains much higher levels than these sources.


Why is Hum Propolis special?

While other producers may combine local and imported propolis in their products, Hum Propolis products are 100% New Zealand made and sourced directly from the hives of Tweeddale Apiaries in New Zealand’s King Country district. This ensures that you are receiving 100% pure, high-quality New Zealand propolis every time.

 

Where are you located?

Hum Propolis is based in Taihape, New Zealand. Please refer to our Contact page for address details.

 

How long does delivery take after I’ve placed an order?

We will always send you a dispatch email when your order has been shipped. Delivery within New Zealand generally takes 3-5 business days. International orders generally take 5-10 business days.

 

What do I need to do to make sure my order reaches me?

It is imperative that you ensure the delivery address and instructions you provide to us are complete and accurate. Providing a correct address is your responsibility, so we recommend consulting your local post office if you are unsure how to format your address.

Address guidelines:

  • If your order is being delivered to a business, make sure that you write the business name in the appropriate field
  • If you live in an apartment, make sure you write the correct apartment number and street address
  • Include your zip code/post code
  • Include the state/region and city/town
  • If your address is in New Zealand, please list the suburb

We also recommend including delivery instructions if there is any chance of confusion for the courier delivering your parcel. This may include:

  • Instructions on how to ring up to an apartment
  • Whether the package can be left with another person (i.e. neighbour or building manager)
  • How to locate your house/unit (i.e. back lot, identifying features)
  • Where to leave the parcel if you aren’t home
  • Instructions if your property has a gate or may be difficult to access
  • A warning if you own dogs to let the courier know whether it is safe to enter the property

If you wish to sign for your parcel when it is delivered, please write “SIGNATURE REQUIRED” in the comments box during checkout.

 

Which countries do you deliver to?

We currently deliver to Australia, Singapore, Malaysia, China, Taiwan, South Korea, Japan, Hong Kong, United States of America, Canada, Germany.

If you live in another country and would like to enquire about delivery and a quote, you are welcome to contact us.

Which payment methods do you accept?

We accept payment by Visa or Mastercard. Credit card payments are processed by Direct Payment Solutions, New Zealand’s largest and most trusted payment provider.

 

Why does the price for foreign currency (other than NZD) fluctuate?

We update our exchange rates regularly and make every effort to ensure that the prices displayed in foreign currency are accurate. Unfortunately, we cannot control the exchange rate set by your bank, so the charge on your credit card may vary slightly from the price listed on this website.

 

How do you use the personal information I provide when shopping on this website?

We respect your privacy and take extreme care to protect your personal details. We will never sell or share the information that you provide with any third party. 


Can I return products purchased on this website?

We are dedicated to customer satisfaction, and will accept returns if: (1) products are damaged or faulty prior to delivery, (2) products vary from the description on this website or (3) products are supplied incorrectly. Please refer to our Return Policy for further details.

 

What if a product I order is out of stock?

In the unlikely event that an item you’ve ordered is not in stock, we will email you immediately to let you know that the item has been backordered and advise you of the expected delivery time. You will then have the option of waiting for backordered item to be in stock or canceling your order.

 

Can I buy your products wholesale?

We welcome wholesale enquiries from anyone interested in becoming a distributor/stockist. Please refer to Wholesale page for further details.

 

 

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